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SouthEast Alaska Regional Health Consortium
Juneau, AK 99801

Job details

Job Type

About Us::
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Job Overview::
The Clinical Assistant-II performs all of the job duties of the Clinical Assistant I. However, the Clinical Assistant II has gained necessary experience as a Clinical Assistant I or has obtained higher level of certification. The Clinical Assistant II applies a more extensive knowledge of medical practice and terminology and judgment based on greater clinical experience. CA II must process provider orders pertaining to diagnostic tests, referrals and other patient data that involves non-routine problems, timely and accurately.

The Clinical Assistant II provides care to infants, toddlers, ren, adolescents, adults and elderly in a rural ambulatory care clinic. This position is essential in maintaining efficient clinic operations and patient flow in order to maximize the provider’s time and to insure access to care. Clinical Assistants perform administrative duties, data management and handle basic clinical tasks that are more complex that the Clinical Assistant I, such as performing nebulizer treatments, cast removal, DM foot screenings and other procedures per competency assessments. This information is written in patients’ chart along with patients’ medical history. This position works closely with providers giving support such as rooming patients, point of care testing as ordered, answering phones, processing provider orders, data entry, and participation in training processes. Must be able to make independent decisions within scope of practice based on experience and good judgment and be self-starting, and require little guidance to keep busy.
  • Prepare for patient visit by reviewing chart for needed forms, follow-up labs or procedures needed. Prepares patient for the exam by obtaining and recording age-appropriate vital signs per department protocol, i.e., temperature, height, weight, head circumference, blood pressure, respiration, pulse oximetry, visual acuity testing. Obtains medical history update and confirms medications.
  • Accurately collects and documents information in patient chart. Keeps patient records in order with all forms properly identified; copies and compiles other medical data as needed. Assures patient medication and immunization records are current. Recognizes signs or symptoms requiring prompt intervention and acts appropriately. Transport patients within the facility, as needed. Demonstrate ability to smoothly manage patient care duties while maintaining clinic flow.
  • Report, and when appropriate, record any changes observed in condition or behavior of patients, unusual incidents or breeches in safety. Observe patients to insure ren, elderly, or impaired patients who require observation or assistance have someone in attendance.
  • Set up equipment and supplies for routine exams and minor procedures. Prepare patient for and assist with procedures, treatments, and minor office surgeries. Provide specimen collection, Point of Care Testing (POCT). Follows protocol for collecting, labeling and transporting of specimens. With appropriate provider’s written orders: apply heat/cold packs, abdominal binders, anti-embolism stockings, obtain 12 lead EKG’s per competency assessment, peak flow, apply oxygen. Assist patients with ambulation or transfer; perform minor treatments, e.g. simple dressing changes, nebulizer treatments, ear lavage, cast removal, obtain venous access (saline lock), use an automated defibrillator, practice approved airway management techniques, DM foot screening.
  • Provides basic patient education material and discharge instructions as directed by the provider.
  • Sanitize exam rooms between patients. Ensures exam room supplies are organized and stocked. Maintains lab equipment and organizes lab supplies. Inventory, re-order, and stock medical supplies. Appropriately processes surgical equipment and insures sterile package integrity.
  • Dispose of solid/liquid waste and infectious materials according to infection control standards.
  • Per competency assessment.
  • Conduct daily/weekly/monthly QA checks on equipment and documents as required. Keep sterilization logs. Demonstrate correct utilization of computer-based health information system and electronic health record systems. Notify department supervisor of any repairs/safety concerns that need attention. Maintain a safe and clean environment.
  • Perform basic health coaching and patient education and according to evidence-based guidelines using patient education materials.

Independent performance of all clinical duties will be based on satisfactorily completion of SEARHC Competency Assessments for a Clinical Assistant II.

  • Manage the Provider’s patient schedule. Assist provider in identifying patients overdue for visits, labs, immunizations and preventative health maintenance including routine, urgent and emergent appointments with appropriate provider and clinic. Process notifications, patient phone calls, paperwork in coordination with the RN case manager and provider.
  • Answer inquiries of a general nature by nursing staff, provider staff, other departments, visitors and patients, assisting them in a friendly and cooperative manner; receives and relays messages to personnel and uses proper telephone etiquette. Will provide cross-coverage for their peers, helping peers and clinics that are in need of assistance to ensure the efficient and effective flow of patients through the department.
  • Perform duties as assigned in a responsible, respectful and caring manner to promote effective staff relationships. Attends and participates in at least 50% area staff meetings annually; responsible for applying information presented in staff meetings; participates in unit goal setting; complies with area and departmental scheduling guidelines; initiates discussion with department manager regarding area or department issues; complies with dress code; refers un-resolved problems with patients/visitors/co-workers to appropriate Manager for resolution; addresses employee concerns consistent with Human Resources Policy.

Position Complexities
Applies a more extensive knowledge of medical practice and terminology and judgment based on substantial experience in medical record work. There is a constant risk of exposure to illness, injury, and disease. There are sometimes large volumes of patients within a short period of time. The Clinical Assistant II must be able to multitask and prioritize duties, as the pace is often rapid with pressure to efficiently complete assignments and keep clinic flow moving well. The Clinical Assistant II must be able to recognize signs and symptoms that may require immediate attention. Requires attention to detail in order to accurately collect patient data, complete patient documentation, maintain logs, and comply with regulatory requirements. Required to work with staff of different backgrounds and educational levels and the CA II must be able to communicate clearly and be understood. The person in this position must be able to provide compassionate care to individuals in various states of health.
  • High School Diploma or equivalent
  • Completion of a Medical Assistant program OR
  • One year experience as a Clinical Assistant with SEARHC, with successful completion of Competency Assessment OR
  • One year experience providing direct patient care, for example as one of the following:
    • Medical Assistant
    • Home Health Aide
    • Certified Nursing Assistant
    • EMT
    • Community Health Aide
    • Laboratory Technician or Phlebotomist
    • Dental Assistant
  • Certified Nursing Assistant certificate from an accredited program -active or inactive, preferred
  • Current BLS certification

Knowledge, Skills & Abilities:
Knowledge of:
  • Clinic procedures for receiving and following through on a patient visit and any related clinic treatments, procedures.
  • Age appropriate vital signs and behaviors;
  • Basic patient triage.
  • Familiar with Medical terminology
  • Communication and use of customer service skills;
  • Computer application skills sufficient to utilize medical database in an competent manner;
  • Good interpersonal and communication skills; strong organizational skills
Ability to:
  • Train and use various EMR systems and accurately record patient data.
  • Communicate and interact with all members of the multidisciplinary healthcare team.
  • Multi-task and care for more than one patient at a time.
  • Recognize and respond appropriately in emergency situations.
  • Operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.

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Hiring for this role

• Mobile: NA

• Location: 58.327244:-134.46698

• Post ID: 21963142

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